En:Training courses
Our team regularly offers general beginner and advanced training courses for Winestro.Cloud. You either have the possibility to participate in one of our on-site group trainings or to book an individual training. We have summarised the most frequently asked questions for you here:
On-site group training
When are training courses offered?
Training courses are increasingly offered after or during the change of marketing years. They are held more frequently in late winter / early spring. Usually there are two trainings (morning and afternoon) on one day, which are held at our Mainz headquarters. If there are already fixed dates for future training courses, these are listed in our Winestro.Cloud Webshop.
How long does a training course take?
A training course usually lasts two hours.
What do training courses cost?
The costs for participating in an on-site training can be found in the current price overview in our webshop.
What happens if I cannot come despite registration?
In case of cancellations up to 72 hours before the start of the training, we will refund your amount minus a €25 processing fee. As we usually cannot allocate places at short notice, we unfortunately have to charge you the full amount after the 72 hour deadline.
Can you also conduct a general training at my location?
This is possible to a limited extent if you organise an appropriate, binding number of participants and / or raise the costs for this, are also not too far away from our company headquarters and arrange a date with us relatively far in advance. A suitable room with a projection surface is also absolutely necessary.
What is covered in a training course?
In contrast to the individual training courses, our general on-site training courses usually follow a fixed schedule. Mainly, the on-site trainings in the office are beginner trainings. Here, the most important basic settings of the programme are explained at the beginning. Furthermore, you will be guided through the programme once, from the customer to the order, the most important points will be run through. Previous knowledge is not necessary. You will also learn tips and tricks that you may not yet know from your daily business.
Do I have to prepare in any way?
'Yes! You should definitely have looked into the programme before a training course and have already created a customer, an order and an invoice. You should also get an overview in this help wiki in the section Function overview.
Do I need a laptop / tablet for the training?
This is not absolutely necessary, but if you have your own device with you, you can of course follow and / or try out the steps discussed immediately in your test version / user account.
Are own questions possible in the trainings?
If not agreed in advance, your own questions are only possible if there is enough time. Our instructors will gladly take the time to answer your questions afterwards, but depending on the time available and / or duration, there is no general entitlement to do so. To ensure that your questions are taken into account, we advise you to submit them in advance under Help/Feedback or by e-mail. Of course, questions dealt with during the training should be relevant to all participants as far as possible. For specific topics and questions, we recommend our individual training by telephone.
Do you absolutely need training?
As a rule, not really. The programme is kept quite intuitive, this wiki provides a lot of information and due to the long test time you can "play around" with the programme for a very long time. On our Youtube channel you will also find a large number of explanatory videos which
Don't be afraid of making mistakes: thanks to the automatic daily and - if necessary - manual backups, you can always undo your test entries. However, since the training courses convey a feeling of security in handling and still show a few tricks of the trade, they can be very helpful in your daily work and make your day-to-day work easier.
Individual training
In addition to the group training, you as a Winestro.Cloud customer or interested party also have the option of receiving individual training by telephone from our staff. These training courses can have fixed topics, but can also be specially tailored to your needs. They also have the advantage that they can take place as soon as possible. In the following, you will learn more about variants of individual training, their conditions and subject areas.
How do I arrange an individual training?
In order to book a training, simply contact us in the help forum or via Mail. One of our staff members will then contact you by phone in a timely manner to find a suitable date and to note your topic preferences. You are also welcome to email us your list of questions in advance so that the training time can be used most effectively.
How does a telephone training course work?
Our trainings are currently held via the meeting tool Teams. Please make sure that you (and your employees, if applicable) are at a workstation with Internet access. For the training to run smoothly, we recommend that you have already connected and tested your speakers and microphone in advance.
Learning by doing
With this method, our employees go through all the steps and individual clicks in the call with you. This gives you the opportunity to really make sure that you can understand every step of the process. Your confidence in using the programme increases directly, as you can go through the processes yourself.
Remote maintenance via AnyDesk
With this method, our employee will first ask you to download the free remote maintenance programme AnyDesk and install it on your computer. This programme enables us to access your computer and thus your Winestro.Cloud account directly. In this way, you can follow every click on your screen live, while the processes that are complicated for you are professionally run through.
What happens if I cannot make my training appointment?
If you cancel up to 48 hours before the start of the training, you will not incur any costs. After this deadline, we unfortunately have to charge you a partial amount, as our staff have already prepared for the appointment at this point. Of course, you are free to postpone an appointment. You will then be contacted for a new appointment. Again, we ask you to keep to the 48-hour deadline to prevent any inconvenience.
What kind of individual trainings are available to me?
- Start-up service: The start-up service is recommended for new customers who want to make the transition to Winestro.Cloud as smoothly as possible. Here you will first learn how to make your basic settings. In addition, you will learn more about the essential processes in the areas of customers, articles, orders and mail. The start-up service consists of two sessions of 45 minutes each. For prices, please see our price list: https://weinbau-online.de/preise.php
- Start Service+: We offer the Startservice+ if you do not wish a training by telephone but a personal training on site exclusively for your winery. It is a three-hour appointment during which we make the basic settings together with you and familiarise you with the most important processes of Winestro.Cloud. Please refer to our price list for prices: https://weinbau-online.de/preise.php.
- Focus training courses: If you are an advanced user and would like telephone training on a specific topic, our focus training courses are the right choice for you. In this way, you can comprehensively use and benefit from the diverse potentials of Winestro.Cloud. You can also register your interest in our focus training courses via the Weinbau-online Webshop.
- Impact training: A loft training covers all points of the area of work in the vineyard and focuses on the efficient use of loft recording as well as loft evaluation. In this way, at the end of a vintage, you can determine exactly how much each bottle has cost in production.
- Newsletter training: In the newsletter training course you will learn everything you need to know about successfully addressing customers by mail. Starting with customer selection, through setting up the newsletter interface, to using the newsletter designer.
- Statistics training: Some time ago, we fundamentally expanded the statistics area of Winestro.Cloud and restructured it in favour of better clarity. In this area you should now find all the evaluations your winemaker's heart desires. In order to be able to fully exploit the potential of the new statistics area and thus the potential of your winery, we will be happy to help you find your way around.
- Cash register training: In this training you will go through our cash register system in detail with our employee. Topics covered include, for example, the cash register settings, entering cash orders or looking at the cash book.
- Financial Accounting Training: In this training you will deal extensively with our financial accounting interface and its import and export functions. Ideally, your tax advisor will take part in the training so that he can download his accounting export from Winestro.Cloud himself afterwards.
- Cellar training: The cellar training includes, as the name suggests, all functions related to the cellar. This includes, for example, the autumn book, keeping wine accounts or cellar evaluation.
- Further training courses: We are also happy to prepare training courses on other special topics for you. In addition, training courses are available to answer questionnaires that arise time and again in the course of day-to-day business. Simply contact us via the help forum or send us an e-mail [1].
The prices for the above-mentioned training courses can be found in our price list: https://weinbau-online.de/preise.php