En:Fair Use Policy
If things get stuck, you can quickly and easily send a message to the Winestro.Cloud team in the Help Forum from anywhere in the programme.
If possible, please do not send a message by e-mail, as we can act more quickly via the forum.
Most issues can be resolved on the same day and the line to the developers themselves is extremely short. We also like to take on board new ideas from our wineries and thus develop Winestro.Cloud further, directly according to the needs of our customers. In order to be able to provide all users (on average, a user submits about 2 tickets per month) with free support as quickly as possible, support may become chargeable if 15 help tickets per month are used permanently in the first three months, and 10 tickets in the following months. However, this rarely happens and you will be notified before any costs are incurred. Here we show you quite transparently what fair use is for us.
|'Included in free support||Not included in free support|