En:Creation of parcel stamps - Versionsgeschichte

IsabellaTeodori: /* Can I use UPS MyChoice Business for Business? */

2024-10-07T15:49:09Z

Can I use UPS MyChoice Business for Business?

← Older revision		Revision as of 17:49, 7 October 2024
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	Only shipments that are also created in UPS can be managed through MyChoice for Business. This system would not be linkable to our partner at all, even if we could release contract data.		Only shipments that are also created in UPS can be managed through MyChoice for Business. This system would not be linkable to our partner at all, even if we could release contract data.

	=== I get a timeout message when creating parcel labels and cannot generate any parcel labels!		=== I get a timeout message when creating parcel labels and cannot generate any parcel labels!===
	If the creation of the parcel label does not work, the carrier's servers may not be available. You can view the server status [https://status.shipcloud.io/ here] with one click.		If the creation of the parcel label does not work, the carrier's servers may not be available. You can view the server status [https://status.shipcloud.io/ here] with one click.

	=== Can I create a parcel label without creating a customer?		=== Can I create a parcel label without creating a customer?===
	This is only possible for Team parcel users. As a basic to premium user, we recommend creating the person as a delivery address in the billing customer (or any other) and thus creating the parcel label. You can then delete the delivery address again.		This is only possible for Team parcel users. As a basic to premium user, we recommend creating the person as a delivery address in the billing customer (or any other) and thus creating the parcel label. You can then delete the delivery address again.

IsabellaTeodori: /* Can I use UPS MyChoice Business for Business? */

2024-10-07T15:48:46Z

Can I use UPS MyChoice Business for Business?

← Older revision		Revision as of 17:48, 7 October 2024
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	Only shipments that are also created in UPS can be managed through MyChoice for Business. This system would not be linkable to our partner at all, even if we could release contract data.		Only shipments that are also created in UPS can be managed through MyChoice for Business. This system would not be linkable to our partner at all, even if we could release contract data.

			=== I get a timeout message when creating parcel labels and cannot generate any parcel labels!
			If the creation of the parcel label does not work, the carrier's servers may not be available. You can view the server status [https://status.shipcloud.io/ here] with one click.

			=== Can I create a parcel label without creating a customer?
			This is only possible for Team parcel users. As a basic to premium user, we recommend creating the person as a delivery address in the billing customer (or any other) and thus creating the parcel label. You can then delete the delivery address again.

IsabellaTeodori: /* Can I use UPS MyChoice Business for Business? */

2024-10-07T15:47:14Z

Can I use UPS MyChoice Business for Business?

← Older revision		Revision as of 17:47, 7 October 2024
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	=== Can I use UPS MyChoice Business for Business?===		=== Can I use UPS MyChoice Business for Business?===
	Unfortunately, you cannot use MyChoice for Business in conjunction with the ~~Package Mark~~ service.		Unfortunately, you cannot use MyChoice for Business in conjunction with the parcel stamps service.

	Only shipments that are also created in UPS can be managed through MyChoice for Business. This system would not be linkable to our partner at all, even if we could release contract data.		Only shipments that are also created in UPS can be managed through MyChoice for Business. This system would not be linkable to our partner at all, even if we could release contract data.

IsabellaTeodori: /* Additional information for delivery addresses */

2024-10-07T15:41:38Z

Additional information for delivery addresses

← Older revision		Revision as of 17:41, 7 October 2024
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	However, there is a possibility to add additional information to the parcel label.		However, there is a possibility to add additional information to the parcel label.
	Save the address of the customer, in the customer file, as the delivery address and write in the street field:		Save the address of the customer, in the customer file, as the delivery address and write in the street field:
	Street Name, House Number - Paragraph - ~~Delivery Information Addendum~~; then fill the field for the house number with a minus ~~sign~~.		Street Name, House Number - Paragraph - Additional delivery information; then fill the field for the house number with a minus symbol.

	=== Can I use UPS MyChoice Business for Business?===		=== Can I use UPS MyChoice Business for Business?===

IsabellaTeodori: /* How long is a stamp valid? */

2024-10-07T15:39:44Z

How long is a stamp valid?

← Older revision		Revision as of 17:39, 7 October 2024
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	=== How long is a stamp valid? ===		=== How long is a stamp valid? ===
	UPS and DPD parcel stamps can be used within the next four weeks. DHL parcel stamps must be handed in at DHL/collected by DHL (with scan) on the 10th day after creation at the latest, otherwise DHL will charge you extra.		UPS and DPD parcel stamps can be used within the next four weeks. DHL parcel stamps must be handed in at DHL/collected by DHL (with scan) on the 10th day after creation at the latest, otherwise DHL will charge you extra.

			=== Additional information/delivery note for parcel labels ===
			To leave a '''delivery note''' for drivers, there is the field “Delivery note for parcel labels” [[New_customer#Delivery \| (when creating a customer]] or when editing the customer data) in the customer file. If the field is filled in, the note appears on every parcel label of the customer. The same field is also available [[Customer record card#Delivery addresses \| when creating a delivery address]].

	=== Additional information for delivery addresses ===		=== Additional information for delivery addresses ===

IsabellaTeodori: /* Frequently asked questions and problems */

2024-10-07T15:31:01Z

Frequently asked questions and problems

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 == Frequently asked questions and problems ==
 === When importing delivery addresses, the import aborts with special characters such as ö/ß! ===
 The CSV file is expected in an appropriate format with a uniform encoding (UTF8). Depending on the PC configuration, however, this may be incorrect - sometimes this can also happen when you copy data from external sources.

IsabellaTeodori: /* Advertising parcels and batch creation of stamps for Christmas etc. */

2024-10-07T15:13:38Z

Advertising parcels and batch creation of stamps for Christmas etc.

← Older revision		Revision as of 17:13, 7 October 2024
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	'''check in any case before a new attempt the		'''check in any case before a new attempt the
	[[Creation_ParcelTags#Overview of all ParcelTags]]!'''		[[Creation_ParcelTags#Overview of all ParcelTags]]!'''
	The creation of 20 stamps at the same time can of course ~~take~~		The creation of 20 stamps at the same time can of course
	take longer than the creation of a single stamp.		take longer than the creation of a single stamp.

IsabellaTeodori: /* Advertising parcels and batch creation of stamps for Christmas etc. */

2024-10-07T15:10:50Z

Advertising parcels and batch creation of stamps for Christmas etc.

← Older revision		Revision as of 17:10, 7 October 2024
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	First of all: If you want to use the price advantage for parcels up to 3kg (1 wine parcel) from DPD, make sure that you have previously created the appropriate container size under ''System - Settings - Delivery''. Otherwise the price for the next larger size will be charged.		First of all: If you want to use the price advantage for parcels up to 3kg (1 wine parcel) from DPD, make sure that you have previously created the appropriate container size under ''System - Settings - Delivery''. Otherwise the price for the next larger size will be charged.

	Attention: Please bear in mind that the batch creation of		Attention: Please bear in mind that the batch creation of
	parcel labels ~~in batches~~ at your own risk.		parcel labels is at your own risk.
	In any case, click '''only once''' to create them. Otherwise		In any case, click '''only once''' to create them. Otherwise
	you could end up with 20 stamps twice.		you could end up with 20 stamps twice.

IsabellaTeodori: /* Advertising parcels and batch creation of stamps for Christmas etc. */

2024-10-07T15:08:31Z

Advertising parcels and batch creation of stamps for Christmas etc.

← Older revision		Revision as of 17:08, 7 October 2024
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	As soon as a customer has created several delivery addresses, the batch creation of parcel stamps can be activated. This can be practical if, for example, you have to send hundreds of presents on behalf of a customer.		As soon as a customer has created several delivery addresses, the batch creation of parcel stamps can be activated. This can be practical if, for example, you have to send hundreds of presents on behalf of a customer.
	You can create as many delivery addresses as you like for a customer manually (via the [[customer file card]]) or use the ~~[[customer file card#add_delivery_address~~ [[practical delivery address import]]. If you have any problems here, we will be happy to store the addresses for you for a fee, depending on the effort involved.		You can create as many delivery addresses as you like for a customer manually (via the [[customer file card]]) or use the [[practical delivery address import]]. If you have any problems here, we will be happy to store the addresses for you for a fee, depending on the effort involved.

	If you want to create a stamp for a customer with several delivery addresses, the option ''Activate batch processing for delivery addresses'' is displayed in the drop-down menu for selecting the delivery address.		If you want to create a stamp for a customer with several delivery addresses, the option ''Activate batch processing for delivery addresses'' is displayed in the drop-down menu for selecting the delivery address.

IsabellaTeodori: /* Drop-off authorisation */

2024-10-07T15:05:05Z

Drop-off authorisation

← Older revision		Revision as of 17:05, 7 October 2024
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	Please urgently read [[Behaviour in the event of damage reports and problems (tracking)#The_Parcel_is_already_on_the_way]] and take a look at our [[Settings_for_Shipcloud#CAUTION: Offer during peak times\|Text modules for tracking]], which makes it easier for recipients to receive the goods.		Please urgently read [[Behaviour in the event of damage reports and problems (tracking)#The_Parcel_is_already_on_the_way]] and take a look at our [[Settings_for_Shipcloud#CAUTION: Offer during peak times\|Text modules for tracking]], which makes it easier for recipients to receive the goods.

	If your customer cannot be found at home, he or she has the option, among other things, of ~~issuing~~ a drop-off authorisation. This gives the parcel carrier permission to leave the parcel at a certain location without the customer having to receive it personally. This is the preferred method of the deliverers, especially in times of crisis, and many recipients are no longer averse to this solution.		If your customer cannot be found at home, he or she has the option, among other things, of granting a drop-off authorisation. This gives the parcel carrier permission to leave the parcel at a certain location without the customer having to receive it personally. This is the preferred method of the deliverers, especially in times of crisis, and many recipients are no longer averse to this solution.

	At '''UPS''', the registration of the recipient at UPS MyChoice is required to ~~issue~~ this drop-off authorisation. Various options can then be managed here. Since registration with UPS MyChoice takes some time, a note can alternatively be posted on the door. This should contain the recipient's address, the tracking number of the package, the desired drop-off location as well as the date and signature. Whether this solution works ultimately depends on the respective UPS employee and cannot be guaranteed.		At '''UPS''', the registration of the recipient at UPS MyChoice is required to grant this drop-off authorisation. Various options can then be managed here. Since registration with UPS MyChoice takes some time, a note can alternatively be posted on the door. This should contain the recipient's address, the tracking number of the package, the desired drop-off location as well as the date and signature. Whether this solution works ultimately depends on the respective UPS employee and cannot be guaranteed.
	''Important'' : ~~No liability~~ is ~~assumed by UPS~~ for drop-off ~~authorisations~~. ~~In case of loss of~~ the parcel~~, there will be no refund~~.		'''Important: UPS is not liable for drop-off authorizations. There is therefore no refund if the parcel is lost.'''

	With '''DPD''' the drop-off authorisation can either be issued via the original tracking of a parcel (after additional entry of the postcode) or via your myDPD account.		With '''DPD''' the drop-off authorisation can either be issued via the original tracking of a parcel (after additional entry of the postcode) or via your myDPD account.
	~~Important~~'' : DPD ~~does~~ not ~~accept any liability~~ for ~~delivery authorisations~~. ~~In case of loss of~~ the parcel ~~there will be no refund~~.		'''Important: DPD is not liable for drop-off authorizations. There is therefore no refund if the parcel is lost.'''

	With DHL, too, the recipient must register online with DHL free of charge before issuing the drop-off authorisation.		With DHL, too, the recipient must register online with DHL free of charge before issuing the drop-off authorisation.