En:Collection - Versionsgeschichte

Sonora: /* Known problems / FAQ */

2024-10-08T08:01:02Z

Known problems / FAQ

← Older revision		Revision as of 10:01, 8 October 2024
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	* [https://www.dhl.de/de/geschaeftskunden/express/kontakt-express/dhl-express-stationen.html DHL-Stationen]		* [https://www.dhl.de/de/geschaeftskunden/express/kontakt-express/dhl-express-stationen.html DHL-Stationen]

	=== Not all ~~packages of~~ a collection ~~have been~~ taken===		===Not all parcels for a collection were taken===
	~~If your parcels were not yet packed or the carrier came with~~ a ~~too small transporter~~, ~~this can happen. Normally you do not have to do anything. The carrier will automatically come again~~ the ~~next day~~.		As a rule, only the number of parcels ordered for collection is taken. If you create additional shipments after ordering a collection, these are '''not''' registered with the shipping service provider and the driver will most likely not take them. Please always hand over the exact parcel numbers that were registered, otherwise collections may not be carried out.
	~~It is also possible that~~ you create a ~~pick-up for another parcel~~ and ~~then give~~ the ~~carrier a few more parcels with this next pick-up~~.

	~~'''Pro Tip:''' It may~~ be ~~a good idea, not only~~ for ~~a case like this~~, ~~to exchange mobile phone numbers with the driver~~. ~~According~~ to ~~many of our customers,~~ this ~~has proven successful~~.		===I would like to arrange a collection from my customer===
	As a ~~rule,~~ the ~~collectors are quite accommodating if~~ the ~~circumstances allow it, but it can also be that the additional parcel is refused~~.		Parcels that are to be collected from your customer as returns must be ordered and paid for separately from UPS, DPD or DHL. It is not possible to do this via Winestro.Cloud.
	~~In this case,~~ you can ~~proceed as described above under "Pick up again"~~, ~~depending on~~ the ~~carrier.~~
			===I receive an error message when ordering a collection===
			We have compiled a list of the most common error messages and the necessary steps for you [[En:Known error messages\|here]]. If you can't find what you're looking for here, open a help ticket, describe the error message and/or send us a screenshot!

	===Missed pick-up / No pick-up===		===Missed pick-up / No pick-up===
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	Pro Tip:'' It can also happen that your usual parcel carrier does not come to collect your parcels, but another employee of the carrier does (illness, holiday, etc.). If you have special arrangements with your parcel carrier, such as separate pick-up locations, the "new" one cannot know this. If your parcels are not collected, it is advisable to make the special arrangement clearly visible on a sign or similar and to add a mobile phone number.		Pro Tip:'' It can also happen that your usual parcel carrier does not come to collect your parcels, but another employee of the carrier does (illness, holiday, etc.). If you have special arrangements with your parcel carrier, such as separate pick-up locations, the "new" one cannot know this. If your parcels are not collected, it is advisable to make the special arrangement clearly visible on a sign or similar and to add a mobile phone number.

	~~'''UPS'''~~
	~~You can request a new collection yourself at any time, see "New UPS collection" above.~~
	However, special / scheduled collections on the same day must be ordered and paid for by yourself directly via a quickly created [https://wwwapps.ups.com/pickup/schedule?loc=de_DE own UPS customer account]. Alternatively, this can also be done [https://www.ups.com/de/de/shipping/services/value-added/on-call-pickup.page by telephone via the hotline].

	DPD		DPD
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	* [https://www.dhl.de/en/geschaeftskunden/express/kontakt-express/dhl-express-stationen.html DHL-Stationen]		* [https://www.dhl.de/en/geschaeftskunden/express/kontakt-express/dhl-express-stationen.html DHL-Stationen]

	===There are no parcels for a collection===.		===There are no parcels for a collection===

	This error message occurs if a collection has already been made for all created parcel labels. Please check the list of generated collections. You can only generate a new collection once you have created new parcel labels. If there is an error, please proceed as described above (new collection options), depending on the carrier. Unfortunately, we have to proceed this way, because otherwise too many vehicles could be ordered due to the impatience of some users - and then it could happen that nobody comes anymore.		This error message occurs if a collection has already been made for all created parcel labels. Please check the list of generated collections. You can only generate a new collection once you have created new parcel labels. If there is an error, please proceed as described above (new collection options), depending on the carrier. Unfortunately, we have to proceed this way, because otherwise too many vehicles could be ordered due to the impatience of some users - and then it could happen that nobody comes anymore.

Sonora: /* Cancel a UPS pick-up */

2024-10-08T07:52:11Z

Cancel a UPS pick-up

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	===Cancel a UPS pick-up ===		===Cancel a UPS pick-up ===
	~~You can check~~ the status ~~of their~~ collection ~~request on the UPS page under Schedule a Collection~~, ~~on the right hand side of the page, and~~ cancel it ~~this way as well~~.		Query the collection status via this [https://wwwapps.ups.com/pickup/pending?loc=de_DE link]. If the collection has not yet been carried out, you can also cancel it directly here.

	===My parcels were not collected===		===My parcels were not collected===

Sonora: /* Missed pick-up / No pick-up */

2024-10-08T07:48:54Z

Missed pick-up / No pick-up

← Older revision		Revision as of 09:48, 8 October 2024
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	* [https://www.ups.com/dropoff/?loc=de_DE Drop-Off-Points UPS]		* [https://www.ups.com/dropoff/?loc=de_DE Drop-Off-Points UPS]
	* [https://www.dpd.com/de/de/pickup-paketshops/paketshop-finden/ Pickup-Paketshops]		* [https://www.dpd.com/de/de/pickup-paketshops/paketshop-finden/ Pickup-Paketshops]
	* [https://www.dhl.de/de/geschaeftskunden/express/kontakt-express/dhl-express-stationen.html DHL-Stationen]		* [https://www.dhl.de/en/geschaeftskunden/express/kontakt-express/dhl-express-stationen.html DHL-Stationen]

	===There are no parcels for a collection===.		===There are no parcels for a collection===.

Sonora: /* My parcels were not collected */

2024-10-08T07:48:19Z

My parcels were not collected

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	In the case of time-critical parcels or a lack of cooperation between carriers, we also advise you to hand them in at a drop-off point of the respective service provider.		In the case of time-critical parcels or a lack of cooperation between carriers, we also advise you to hand them in at a drop-off point of the respective service provider.
	* [https://www.ups.com/dropoff/?loc=de_DE UPS Drop-Off-Points]		* [https://www.ups.com/dropoff/?loc=de_DE UPS Drop-Off-Points]
	* [https://www.dpd.com/de/de/pickup-paketshops/paketshop-finden/ DPD Pickup-Paketshops]		* [https://www.dpd.com/de/en/pickup-paketshops/paketshop-finden/ DPD Pickup-Paketshops]
	* [https://www.dhl.de/de/geschaeftskunden/express/kontakt-express/dhl-express-stationen.html DHL-Stationen]		* [https://www.dhl.de/de/geschaeftskunden/express/kontakt-express/dhl-express-stationen.html DHL-Stationen]

Sonora: /* Ordering via myDPD */

2024-10-08T07:47:23Z

Ordering via myDPD

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	The original collection order can also be resubmitted several times in individual cases. However, please be careful not to overuse this function. If the collection fails twice in a row, it is better to choose one of the options below.		The original collection order can also be resubmitted several times in individual cases. However, please be careful not to overuse this function. If the collection fails twice in a row, it is better to choose one of the options below.

	====[~~[Abholung#Direkte_Beauftragung_einer_Abholung_2\|~~Ordering via myDPD]]====		====[https://www.dpd.com/de/en/mydpd-anmelden-und-registrieren/ Ordering via myDPD]====

	====Telephone order====		====Telephone order====

Sonora: /* Direct commissioning of a collection */

2024-10-08T07:40:35Z

Direct commissioning of a collection

← Older revision		Revision as of 09:40, 8 October 2024
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	===Direct commissioning of a collection===		===Direct commissioning of a collection===

	You can use your own [https://business.dpd.de/ myDPD-Account] to create collections by date (up to a maximum of one week later). In addition to the collection date, you can also enter the number of parcels to be collected. It is even possible to add consignments to a collection order at a later date.		You can use your own [https://business.dpd.de/login.aspx myDPD-Account] to create collections by date (up to a maximum of one week later). In addition to the collection date, you can also enter the number of parcels to be collected. It is even possible to add consignments to a collection order at a later date.

	If you have forgotten your password, reset it using your user name. You can find this under System - Settings - Delivery. If you do not have any user data, please contact us by e-mail or ticket.		If you have forgotten your password, reset it using your user name. You can find this under System - Settings - Delivery. If you do not have any user data, please contact us by e-mail or ticket.

Sonora: /* Directly from UPS */

2024-10-08T07:39:40Z

Directly from UPS

← Older revision		Revision as of 09:39, 8 October 2024
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	The original collection order can also be resubmitted several times in individual cases. However, please be careful not to overuse this function!		The original collection order can also be resubmitted several times in individual cases. However, please be careful not to overuse this function!

	====[https://wwwapps.ups.com/pickup/schedule?loc=de_DE&WT.srch=1&WT.mc_id=ds_gclid:EAIaIQobChMIjIKx6Jn-iAMVvYuDBx2J6AnfEAAYASAAEgIyDvD_BwE:dscid:71700000056661538:searchterm:ups+abholung&ds_rl=1300333&gad_source=1&ds_rl=1300333&gclid=EAIaIQobChMIjIKx6Jn-iAMVvYuDBx2J6AnfEAAYASAAEgIyDvD_BwE&gclsrc=aw.dsorder Directly from UPS]====		====[https://wwwapps.ups.com/pickup/schedule?loc=en_DE Directly from UPS]====

	If the parcels are not picked up even after a new order, we recommend delivering them to a UPS Access Point (note: the shipment must not weigh more than 20 kg), ordering them via your own UPS account or simply switching to another provider.		If the parcels are not picked up even after a new order, we recommend delivering them to a UPS Access Point (note: the shipment must not weigh more than 20 kg), ordering them via your own UPS account or simply switching to another provider.

Sonora: /* Direct ordering of a collection */

2024-10-08T07:38:57Z

Direct ordering of a collection

← Older revision		Revision as of 09:38, 8 October 2024
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	If a collection is to be scheduled for a specific day and period or a very large number of parcels are to be sent, this can be done directly via UPS. Here you also have the option of entering a different collection address.		If a collection is to be scheduled for a specific day and period or a very large number of parcels are to be sent, this can be done directly via UPS. Here you also have the option of entering a different collection address.
	To do this, go directly to [https://wwwapps.ups.com/pickup/schedule?loc=~~de_DE~~ on the UPS website]. [https://support.shipcloud.io/de/articles/9526249-wie-beauftrage-ich-eine-erneute-abholung-mit-ups Here] you will find detailed step-by-step instructions. It is not necessary to register with UPS. The disadvantage is that all shipment numbers must be entered again.		To do this, go directly to [https://wwwapps.ups.com/pickup/schedule?loc=en_DE on the UPS website]. [https://support.shipcloud.io/de/articles/9526249-wie-beauftrage-ich-eine-erneute-abholung-mit-ups Here] you will find detailed step-by-step instructions. It is not necessary to register with UPS. The disadvantage is that all shipment numbers must be entered again.

	===Renewed collection===		===Renewed collection===

Sonora: /* Occasional/one-time collections */

2024-10-08T07:37:55Z

Occasional/one-time collections

← Older revision		Revision as of 09:37, 8 October 2024
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	Please note that UPS does not guarantee collection on the next working day. Under certain conditions, the collection may not be carried out until two days after the order has been placed.		Please note that UPS does not guarantee collection on the next working day. Under certain conditions, the collection may not be carried out until two days after the order has been placed.

	You can call up the status of a collection that has already been ordered at any time [https://wwwapps.ups.com/pickup/pending?loc=en_DE'''here'''] by entering the reference number of the collection. You can find this number under ''Post - Parcels - Collection''. If an order could not be carried out, it is usually displayed with the status ''UPS tried to pick up your shipment(s) but was unsuccessful. Please reschedule your pickup. Then request a [[Collection#Renew_Collection\|Renew_Collection]]. In urgent cases, drop off your parcels at a nearby UPS Access Point.		You can call up the status of a collection that has already been ordered at any time [https://wwwapps.ups.com/pickup/pending?loc=en_DE'''here'''] by entering the reference number of the collection. You can find this number under ''Post - Parcels - Collection''. If an order could not be carried out, it is usually displayed with the status ''UPS tried to pick up your shipment(s) but was unsuccessful. Please reschedule your pickup. Then request a [[En:Collection#Renew_Collection\|Renew_Collection]]. In urgent cases, drop off your parcels at a nearby UPS Access Point.

	===Direct ordering of a collection===		===Direct ordering of a collection===

Sonora: /* Occasional/one-time collections */

2024-10-08T07:37:03Z

Occasional/one-time collections

← Older revision		Revision as of 09:37, 8 October 2024
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	Please note that UPS does not guarantee collection on the next working day. Under certain conditions, the collection may not be carried out until two days after the order has been placed.		Please note that UPS does not guarantee collection on the next working day. Under certain conditions, the collection may not be carried out until two days after the order has been placed.

	You can call up the status of a collection that has already been ordered at any time [https://wwwapps.ups.com/pickup/pending?loc=~~de_DE~~ '''here'''] by entering the reference number of the collection. You can find this number under ''Post - Parcels - Collection''. If an order could not be carried out, it is usually displayed with the status ''UPS tried to pick up your shipment(s) but was unsuccessful. Please reschedule your pickup. Then request a [[Collection#Renew_Collection\|Renew_Collection]]. In urgent cases, drop off your parcels at a nearby UPS Access Point.		You can call up the status of a collection that has already been ordered at any time [https://wwwapps.ups.com/pickup/pending?loc=en_DE'''here'''] by entering the reference number of the collection. You can find this number under ''Post - Parcels - Collection''. If an order could not be carried out, it is usually displayed with the status ''UPS tried to pick up your shipment(s) but was unsuccessful. Please reschedule your pickup. Then request a [[Collection#Renew_Collection\|Renew_Collection]]. In urgent cases, drop off your parcels at a nearby UPS Access Point.

	===Direct ordering of a collection===		===Direct ordering of a collection===